Animals are unpredictable. While we take every reasonable precaution, dogs interacting with other dogs and with staff may sustain nicks, bites, or scratches, and there is an inherent risk of injury, illness (including kennel cough/bordetella and other contagious conditions), or in rare cases death. By boarding your pet with Delenitor Animal Lodge, you accept these risks.
Vaccinations are mandatory. Proof of current rabies, bordetella, and parvo vaccinations is required before any pet enters our facility — no exceptions. Pets must be free of fleas, ticks, worms, and parasites.
Full disclosure is required. You must disclose all medical conditions, behavioural issues, and any history of aggression towards people or animals. Non-disclosure endangers our staff, other guests, and your own pet, and voids our duty of care.
Liability. Delenitor Animal Lodge and its owners, staff, and representatives are not liable for injury, sickness, illness, or death of a pet in our care, or for lost, stolen, or damaged personal property, except in cases of gross negligence or intentional misconduct. Veterinary costs incurred on your behalf are for your account. Uncollected pets are subject to our abandonment policy, including additional charges.
A signed Pet Boarding Agreement is required for every stay. Kennel boarding must be paid by EFT only — payment must clear the day before drop-off; pets are not accepted until payment has reflected. The full agreement will be provided at booking / signing. Contact us for a copy in advance: admin@delenitor.co.za
